Terms and Conditions

Terms & Conditions



Mohstenjewellery.com is a diamond e-tailer shop, and is owned and operated by Mohsten Company Limited.  Throughout the site, the terms “Mohsten”, “we”, “us” and “our” refer to Mohsten Company Limited.  The term “you” refers to the viewers and users of this website.  Mohsten offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.  To ensure a safe and joy able environment for all users, please see our Terms & Conditions.  By accessing the any area of this website, you agree to abide by the Terms & Conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink.  These Terms & Conditions apply to all users of the site, including limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.  We strongly advise you to read our privacy policy as well.


Please read these Terms & Conditions carefully before accessing our using our website.  By accessing or using any part of the site, you agree to abide by the Terms & Conditions.  If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.  If these Terms and Conditions are considered an offer, acceptance is explicitly limited to these Terms and Conditions.


General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


Online Store Terms

By agreeing to these Terms and Conditions, you may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws (including but not limited to copyright laws).


You may not transmit any viruses or worms or any code of a destructive nature.  A breach or violation of any of the Terms & Conditions will result in an immediate termination of your services.


Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.


You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


For more detail, please review our Exchange Policy.


Product and Services

  • Availability and Pricing

    If you are interested in our jewellery that is on back order, please email us for made to order.  Sometimes with the volume of our orders we receive, a jewellery item may go out of stock before we can post a notification on our website.


    • Resale is Not Permitted

      All of Mohstenjewellery.com products sold are for customer’s use only and shall not be resold commercially.  We may refuse any purchasing order if we suspects are for resale.


      • Product Carat Weight

        We will make every effort to ensure the accuracy of the product information.  To view our products in great detail, sometimes our products may appear larger or smaller than their actual size in our photographs.  Colour of the product may vary slightly.  Mohsten states the carat total weight in all purchases may vary and slight tolerance may be accounted.  We cannot guarantee that your computer monitor's display of any color will be accurate.


        • Modifications to the Price and Services

          Prices for our products are subject to change without notice.  We reserve the right at any time to modify or discontinue the Services (or any part or content thereof) without notice at any time.  We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the service.


          All product descriptions or pricing are subject to change at anytime without notice, at the sole discretion of us.  We reserve the right to discontinue any product at anytime.  Any offer for any service or product made on this site is void where prohibited.


          We do not guarantee that the quality of any information, products, services, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.


          Diamond Certificates

          A diamond grading report also known as a diamond certificate will be ship to you when you order a loose diamond.  These reports are detailed documents created by reputable diamond laboratories therefore making it very expensive to replace.  There will be a replacement charge for it.


          Purchase Comparison

          Purchase comparison is the act of purchasing several items with the purpose of keeping one you like best and returning the rest.  We do not allow purchase comparison.  This will result in a costly situation with excessive restocking and inventory overhead.   We are happy to help you to make your choice, therefore please email us at services@mohstenjewellery.com or contact us at +852 2911 1211


          Third Party Providers

          We may provide you with access to third party service providers which we neither monitor nor any control nor input.  We shall have no liability whatsoever arising from or relating to your use of third party services.  It is entirely at your own risk and discretion and you should make sure that you are familiar with and approve of the terms on which provided by the relevant third party service provider(s).


          Certain products, services and content available via our service may include materials from third parties.  Third party links on this site may direct you to third party website that is not associated with us.  We are not responsible for examining or evaluating the content or accuracy and we do not guarantee and will not have any liability or responsibility for any third party materials or website, or for any other materials, products, or services of the third parties.


          We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third party websites. Please read carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third party products should be directed to the third party.



          This website and its content contained therein and the products and services provided on as “as is” basis without warranties of any kind, either express or implied (except only may be implied by applicable law).  Mohsten expressly disclaims all other warranties of any kind, express or implied, including but not limited to, warranties of title, implied warranties of merchantability, fitness for a particular purpose, content, satisfactory quality, materials in our website and non-infringement of any intellectual property rights of third party.  Mohsten make no warranty that materials in our website or service will meet your requirements and expectations, uninterrupted, timely, accurate, complete, reliable, current, secure or error-free. Mohsten does not warrant that our website or its services are free from harmful components and viruses. The use of any material downloaded or obtained through the use of the service is accessed at your own judgment and risk, and you will be exclusively responsible for any damage to your computer system or loss of data.


          Indemnity and Limitation of Liability

          You agree to indemnify, defend and hold harmless Mohstenjewellery.com from and against all claims, expenses, losses, damages, liabilities and cost (including reasonable legal fees) arising from any breach of Mohstenjewellery.com’s Terms and Conditions or any other activity by you in connection with the use of this website. 


          Mohstenjewellery.com shall not be liable for any direct, indirect, special or consequential damages or any damages of any kind and you may sustain in connection with the use of the website.  If this disclaimer is unenforceable, the liability of Mohsten, if any, for losses or damages shall not exceed the fees you paid for the particular service or product upon which liability is based.


          User Comments, Feedback and Other Submissions

          If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.


          We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.


          You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.



          All product names, company names and logos appear on Mohstenjewellery.com are the property of Mohsten Company Limited.  The contents on our website, including design, text, images, graphics, logos, button icons, without limitation are the elite property of moshtenjewellery.com or its licensors.  All are protected under the Hong Kong and International copyright and other applicable intellectual property laws.  Users may not use any other material from Mohstenjewellery.com without our prior permission.


          Personal Information

          Your submission of personal information through the store is governed by our Privacy Policy.  Please read our Privacy Policy.


          Privacy Policy

          Please refer to our Privacy Policy for information on how Mohsten collects, uses, and discloses personal information from its customers.



          Mohstenjewellery.com reserves the right to update, change, replace, or modify any part of these Terms and Conditions and other policies at any time and sufficient notice of any modification will be on our website. Any new tools or features which are added to the store shall also be subject to the Terms & Conditions.  It is your responsibility to check this page for changes.  Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.



          Mohstenjewellery.com reserves the right to and may terminate user’s license to use this site, and to prohibit for accessing and use of this site without notice, if user conduct may or believes is in violation of any applicable law or damaging to Mohsten or third party.


          Governing Law

          These terms and conditions shall be governed by and interpreted in accordance with the laws of HKSAR.  Users irreversibly agree that the HKSAR courts shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these Terms and Conditions.