Privacy Policy

Privacy Policy

Last updated 5 February 2015

We, Mohsten Company Limited (‘Mohsten’) value you and our commitment to respect and protect the privacy of the personal information you provide to us. We want you to know that your privacy is essential to us. 


We are dedicated to meet the requirements of the Personal Data (Privacy) Ordinance of Hong Kong Cap.486 (“the Ordinance”).  When you submit your personal information to us, you are giving us your consent to collect, use, maintain and disclosure of your information.


Collection of your personal information

When you decide to provide us your personal information, please note that we receive and may store your personal information (written and/or oral) through website, account registration, via e-mail, over the telephone and so on).  We may collect information about your name, purchases, transaction details, billing and postal address, email address, phone number, records of correspondence between you and us, gender, occupation, demographics, birthday, marital status, interest, anniversary, and so on. 


  • Age consent

    Please take note that any persons under the age of 18 must obtain consent from your parent or guardian before providing your personal information to us.  Most of our products and services, information, marketing and promotional materials in our website are not directed towards persons under the age of 18. 


    We are committed to protect privacy of children aged below 13 therefore we do not intentionally collect personal information from children.  We will take appropriate steps to remove them.


    Use of your personal information

    We may use the information we collected about you to:

    1. Assist your purchases and provide the service you request.
    2. Confirm and help track your order.
    3. Accounting and administration
    4. Answer your requests and inquiries.
    5. Improve our website, product offerings, customer service, marketing, promotional materials, event information and overall customer experience.
    6. Understand your preferences, interest, behaviour and contact you via email or telephone about our products, services and special offers that we believe may be of interest to you.
    7. Assist with the developments of future marketing and/or joint promotional events with third parties.
    8. Obtain statistics about our users to analyse website usage for further development.



    Information Sharing and Disclosure

    We do not sell, rent or share your personal information to other non-affiliated companies excepted with trusted parties under the following certain circumstances:


    • Service providers

      We use trusted third-party service providers to help perform certain services on our behalf for instance: shipping, insurance, payment processing, webhosting, web analytics, data storage/management, marketing, emailing and so on.  These service providers will only receive personal information as such to perform their functional role(s), and they are not authorised to use any personal information for any other purpose(s).


      For certain third-party service providers, such as payment transaction processors and other payment gateways, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.  We recommend you to read these providers’ privacy policies so that you can understand the manner in which your personal information will be handled by them.  Specifically, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us.  So if you elect to proceed with a transaction that involves the services of a third-party service provider, then you information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.  For an instance, if you are located in Hong Kong and you transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.  Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


      • Partners and Special Events

        We may share your personal information with third parties for the understanding of organizing events and usage patterns (for example, promotion, advertisements and contest).  These third parties will not use your information for any other purpose other than to manage the event unless we inform you otherwise in connection with the special event.  We may permit trusted partners to send you information about products and services that may be of interest to you.


        • Compliance with Law Protection

          We may share and disclose any information including personal information where necessary to comply with any applicable laws and regulation, legal process or governmental request.  To examine, prevent or take action against illegal activities, suspected fraud, risk reduction and circumstances involving potential threats or as required by law.  To implement any agreement we have with you.                                                                                                                    


          • Business Transfer

            Your personal information may be released as part of any merger, acquisition, sale of company assets with another company, or in the event of insolvency, receivership or bankruptcy in which personal information would be transferred as one of the business assets.



            We value your comments, feedback, testimonials and so on that you voluntarily disclosed on our website.  Such information will help us improve our website, products and services.


            Cookies and Web Beacons

            We may collect data through monitoring technologies like cookies and web beacons to help improve your browsing and shopping experience on our website.

            Cookies are small pieces of data sent from our website and stored in your computer’s web browser while you browse the website.  Used in combination with cookies, web beacon is a file object (usually graphic image) that is placed on webpage or in email message to help monitor user behaviour. 


            We use cookies and web beacons to improve and measure the usability, learn the customer usage of our website, track visits, distribute our advertisements, improve and measure the effectiveness of our marketing efforts, measure the website performance and effectiveness, calculate our audience size and so on.


            We may allow third parties to use monitoring technologies to collect information about the use of our website or interactions with advertisements appear on our website.  You may disable these monitoring technologies within your browser; however by declining the use of cookies, you may not be able to use certain features of our website.


            The privacy policy is only applicable to this website.  It does not apply to other companies’ websites which we linked.  We are not responsible for these third parties websites or any personal information that you passed on via our website.  Please read carefully the privacy policies of other websites. 



            We take reasonable precautions to protect and safeguard your personal information from loss, misuse, disclosure, unauthorized access, alteration or destruction. However, please keep in mind that no Internet transmission is completely secure or error-free. 



            If after you opt-in, and you change your mind, you may withdraw your consent for us to contact you, for continued collection, (for example: sending you email on special promotions), use or disclosure of your personal information. You can contact us at


            Changes to Privacy Policy

            We will occasionally update this privacy policy.  Please check the date of our privacy policy each time when you visit our website for any updates or changes. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.  If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


            Questions and Contact Information

            If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at