Your order is packed, insured, shipped, individually. We strongly advise all customers to inspect your package for damage or tampering before receiving or signing for receipt.
Cut Off Time
If you place an order before the cutoff time on a regular working days (Monday to Friday); your order will begin process on the same day.
However if you place an order on a Public Holiday, Saturday or Sunday, or after working hours on a regular working day, your order will begin processing the following working day.
These conditions may subject to delay of your order.
If you are not available or have someone else to sign for your package, you can have it shipped to your local FedEx location so that you can sign and pick up at your free time.
International Order and Shipping Policies
Insurance for your asset protection
All international orders will be shipped and insured. Your merchandise protection will be provided by an insurance company. A fee of 0.30% of the value of your order has been applied. This insurance protects your order from the time it leaves Mohsten to when it arrives at your door. When the merchandise is delivered or collected, a signature is required, upon which the risk of loss of the merchandise passes to you. For instance, in the case of a gift delivery, the recipient is not the original purchaser, and then you agree that the signature of the recipient shall represent evidence of delivery and fulfillment of your order, as well as the passing of risk.
Customs Fees or duties
Before the delivery to the recipient, please note that the shipment maybe subject to the customs fees, taxes, import duties, and other charges of the destination country. These additional charges are the recipient’s responsibility. When your order arrives at customs, our delivery service, FedEx or the customs office will contact you to arrange for the payment at any charges that may be outstanding. Mohsten has no control over these charges.
Please be aware that international shipments are subject to opening and inspection by authorities at customs. As part of the customs clearance process, information about your order, products and shipment maybe communicated to our shippers and the customs authorities.
Please take note that products shipped internationally may not fulfill requirements of the destination country standards, specifications, and labeling. The customer is accountable for determining whether the products can be lawfully and legally imported to the destination country.